Customer Insights and Analytics Lead

23 Nov 2021

  • Exceptional opportunity to join Oxfam Australia’s diverse team
  • Permanent, Full-time, 35 hours per week 
  • Melbourne, Sydney, Brisbane 

About Us 

Oxfam is a global movement of people working together to eliminate the inequalities that keep people in poverty. 

At Oxfam Australia, we believe all lives are equal and no-one should live in poverty. We believe that in a wealthy world, poverty is unjustifiable and preventable, that the present state of inequality and injustice must be challenged, and that with the right support, people can change their lives for the better.  

We are part of an international confederation of 19 organisations (affiliates) working together with partners and local communities in the areas of humanitarian, development and campaigning, in more than 90 countries. 

All our work is led by five core values: Accountability, Empowerment, Equality, Inclusiveness and Sustainability.  

As an organisation undertaking work both locally and internationally and in humanitarian response, we take our duty of care seriously to safeguard children, young people and adults and recognise that we must meet community expectations and the trust placed in our people to maintain the highest standards of conduct with children. Therefore, our people are required to comply with the One Oxfam Child Safeguarding and Protection from Sexual Exploitation and Abuse policies and sign the Oxfam Australia Child Safeguarding and One Oxfam Employee Codes of Conduct. 

The Role 

The Customer Insights and Analytics Lead is a key role within the Supporter Experience Unit and is pivotal in establishing a data-driven decision-making culture within the organisation. In this role you will lead a small team of analysts to become a supporter and market ‘insights hub’ by developing accessible reporting and dashboards for the department and wider organisation. Most importantly, you will lead the translation of these reports into actionable insights that optimise and guide the organisation’s supporter engagement activities and supporter experience.  

In this role you are required to work with the Chief Data Officer to enhance privacy and data security processes and procedures, and to establish organisation wide analytics and insights through a community of practice. The Customer Insights and Analytics Lead is also required to work closely with the Head of Supporter Experience and other key stakeholders on other projects as required. 

A little about you (the key selection criteria)  

To be successful in this role you will have; 

  • Extensive experience working in strategic data analytics and customer insights, including analysing and interpreting large and complex data sets  
  • Demonstrated experience working with data visualisation tools, such as Tableau, presenting data insights to business users, internal and external stakeholders  
  • Experience working with third party data overlays to establish or enrich customer segmentation models  
  • Experience working in a SQL Server environment and managing cloud base data warehouses, such as Snowflake  
  • Demonstrated experience leading a high performing and values driven analytics team to deliver to an organisation’s goals   
  • Excellent collaboration, facilitation and negotiation skills to influence decision making across organisational boundaries to achieve goals  
  • Proficient in analysing data to shape strategy and decisions   

We can offer you 

  • The opportunity to use your talents and expertise to make a positive impact around the world. 
  • We value flexibility, and seek to support our people to work in ways that meet their work/life commitments and support their wellbeing. 
  • Cultural leave  
  • Superannuation matching 

Our people are at the heart of everything we do. We care deeply about creating a safe and inclusive workplace where our people feel valued, respected and empowered. We are committed to providing equal opportunities and encourage applicants with personal experience of the forms of injustice we seek to address to apply for opportunities at Oxfam Australia. 

Applicants will be required to show proof of their right to work in Australia and successful applicants will be subject to the satisfactory clearance of a Police Records Check, and Counter Terrorism and Aid Diversion check. 

For enquiries relating to this position, please contact Lucinda Runnalls via

• Click on the Apply Online button at the base of the advertisement
• Complete the on-line application form, then, as three separate documents, upload a cover letter, CV and a response addressing the selection criteria outlined in the ad
• Applications close on 7 December 2021

Apply Online